Referral Order Status
When a customer places and pays an order through an affiliate link, RecomSale will generate a pending referral order. Referral orders will not be recorded if customer orders are not paid for.
After the affiliate's referral order is approved by the merchant, the status of the referral order changes to Approved. Merchants can approve manually or set up automatic approval after a period of time. After approval, if you feel that the referral order does not meet the requirements, you can also revoke the approval and the status of the referral order will change to Pending; or you can invalidate the referral order.
In the "Payments" menu, merchants can click "Generate Bills" and the system will change the status of approved referral orders to Unpaid. After the status of the referral order is changed to Unpaid, if you think the referral order does not meet the requirements, you can invalidate it, and the commission amount will also be invalid, and the bill will not include this part of the commission.
When a commission bill is marked as paid, the system changes the status of the referral orders included in the bill to Paid.
If a referral order that is pending, approved, or unpaid is fully refunded in Shopify, RecomSale will change the status of the referral order to invalid, and the commission amount will also be invalid, and the bill will not include this part of the commission. If only a partial refund occurs, RecomSale will update the amount on the original referral order without changing the status of the referral order.